Our hassle-free 30-Day Money-Back Guarantee is designed to give you peace of mind.
Changed your mind? If you aren't delighted with your purchase, you can return a product within 30 days and We will happily refund the purchase price. It's easy to return a product:
Please Note:
The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, We reserve the right to cancel your order without notifying you.
Service Provider cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution.
You can return most new, unopened items within 30 days of delivery for a full refund, as noted below:
As soon as we process your return, We will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.
Defective Items
A defective item is one that is inoperable but has no apparent damage.
Damaged Items
If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please contact us immediately using the contact information included with the order.
Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize Our chances of making a claim, and you may not receive credit for the return.
Limits of Responsibility
We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.
International and U.S. Territory Shipping
If you order from a website that provides shipping to international locations or US territories, these shipping destinations are identified at checkout. When you begin checkout, available shipping destinations can be selected from pull-down menus for Region and Country. If you desired destination is not included in the available selections, We cannot ship orders to it.
APO and FPO Addresses
When you request that you order ships to an APO or FPO address, the package will ship SAM (Space Available Mail). SAM is no additional charge and will ship your package from the APO or FPO address via the next available boat.
Price and/or Description Changes
All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact Us within 30 days regarding price or promotion discrepancies.
We accept all major U.S. credit cards.
Your credit card will be charged when your order is shipped. The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, We reserve the right to cancel your order without notifying you.
We are unable to resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution.
Sorry about the billing mix-up! Please give us a call at 800-558-5712 (option 5) and we’ll get that sorted for you.
Please log in to your account and navigate to My Account. Under Recurring Orders, view Actions on the applicable order and select Cancel Recurring Order.
Orders can usually be adjusted the same business day they were entered. You will need to log into your account and select the Cancel button. If you have any issues or questions, please contact us at 800-558-5712, option 5. Our fulfillment center processes orders quickly, but we'll do our best to accommodate you.
You should have received a confirmation email for your order. You can also check the status of your order by logging in and looking under your Order History.
All of our shipping is standard FedEx delivery within 3-5 business days. Please allow a minimum of 7 business days for delivery to Hawaii and Alaska.
We ship to all 50 states. We do not ship to PO Boxes, US territories or Canada.
The user name for your account is the email address you used when creating the account. If you forgot your password, click here to reset it.
Please log into your account to make changes to your address.
Oh no! Let’s see if we can catch it. Because we try to ship orders as fast as possible, our ability to change an address depends on where your package is:
If you just placed your order: Login to your account and cancel that order. Then update your shipping address.
If your order has already shipped: We are unable to change the routing once it is in the carrier's hands. We recommend using the tracking link in your shipping email to set up a package interception or a vacation hold via the carrier's website.
Hassle-Free Returns & Cancellations
We want you to love your purchase. If something isn't right, we’ve made it easy to manage your order online.
How Returns Work
Ready to get started? Have your Order Number and the Email Address used at checkout handy.
Cancelations
Our fulfillment center processes orders quickly, so make sure to cancel right away if you change your mind on an order.
Simply login to your account and click of the “Cancel” button when viewing your Order History. If you don’t see the option to cancel, you can contact us at 800-558-5712, option 5, or begin the return process if it’s already shipped.
Returns
Returns of new, uninstalled, and undamaged products are subject to the following windows and terms:
All time restrictions in this policy refer to calendar days.
General Return Conditions & Packaging:
General Return Conditions & Packaging:
If your item arrived damaged or isn't working as expected, you don't need to go through the standard return process.
Contact Customer Support
