Thank you for contacting InSinkErator®.
I do apologize for the inconvenience that you encountered with your disposer.
If you are certain that the leak of your disposer is coming directly from the unit then this is most likely an internal issue. If you have not already done so, please place a bucket underneath the unit to catch any dripping that might occur. In addition, if your disposer has a cord and plug, please unplug it from the outlet at this time. If it is hardwired and has its own separate circuit, please shut off the power at the circuit breaker. If it is hardwired and other items are on the same circuit as the disposer, make sure the on/off switch is in the off position. Power should remain off to the disposer and the receptacle underneath until the problem is resolved.
Badger 5 disposers carry 2-year in-home warranty coverage. Warranty is determined by a purchase receipt date, installation receipt date and/or the serial number. All receipts are subject to verification by InSinkErator or their authorized representative. If no receipt is available, the warranty is then solely based on the date of manufacture obtained from the serial number. If the disposer has been replaced by an InSinkErator authorized service agency under warranty, the replacement product carries the balance of the original warranty. It would be very helpful if you could obtain the serial number from the disposer and have it have handy when we speak.
The full model and serial number can be found on the specification label. The serial number will start with S/N followed by 2 letters and 8 numbers, or S/N followed by 11 numbers. The specification label is silver in color, about the size of a large band-aid, and is located on the side of the disposer very near the bottom edge. If you know where the red reset button is on the bottom of the unit, the specification label will be found on the side of the disposer closest to the reset button.
So we can properly address your disposer’s case, please send an email to [email protected]
with your complete contact information and serial number of your disposer. I will get back to you with appropriate assistance.
InSinkErator Customer Service