Thank you for contacting InSinkErator®.
I do apologize for the inconvenience that you encountered with your household disposer. You may follow the troubleshooting guide below to possibly resolve the issue of your disposer.
1. Make sure that power is off to the disposer.
2. Look under the sink at the very bottom of the disposer. Locate the red, square, reset button (overload protector) that is toward the outside edge.
3. If you find that the reset button has dropped down (out) approximately ¼ of an inch, gently press it back up. It should remain up and almost flush. If the reset button drops back down (out), the motor may still be too hot to for the reset button (overload protector) to engage. Let it cool down for 3 – 5 minutes and try again. The reset button should stay up (in) after the motor has cooled.
4. Try the disposer.
5. If resetting the disposer is ineffective, check to be sure there is power to the disposer. If your unit has a cord and plug, make sure the wall switch (on/off device) is in the off position, unplug the disposer, and use another small appliance in the outlet to see if it is working (after plugging it in, don’t forget to flip the wall switch or other on/off device to the “on” position to test). If your disposer is hardwired, check the circuit breaker to be sure it is on.
If you determine that there is power to the disposer, and the reset is engaged or will not engage, there may be an internal problem with the disposer itself.
In case none of these steps would make the disposer work, please send an email to [email protected]
with your complete contact information and serial number of your disposer. Someone will get in touch with you immediately.
InSinkErator Customer Service